Action Checklist: Sprung a Leak?
M2 Property’s Guide to Minimise Damage and Costs from Flooding
Leaks are stressful and expensive — both for residents and insurers. Quick, calm action is the difference between a minor incident and a major claim. Follow this short checklist to limit damage and cost while keeping everyone informed.
Checklist
1) Safety first
- Turn off the water supply if accessible (clockwise on the shut-off valve)
- If water is coming from another flat, alert your neighbour immediately
- Turn off electricity at the fuse board if water is near outlets or appliances
Notes / actions:
2) Contain the leak
- Use towels, buckets or containers to catch dripping water
- Move furniture, rugs and belongings out of harm’s way
- Protect electrics and wood floors where possible
Notes / actions:
3) Assess the situation
- Identify the source: pipe, tap, appliance, roof, gutter, neighbour, etc.
- Gauge severity — is it a slow drip or continuous flow?
- If unclear or inaccessible, wait for a professional
Notes / actions:
4) Report and record
- Contact your property manager / landlord / block manager immediately
- Provide exact location and visible details of the leak
- Take clear photos or short videos for records and insurance
- Keep a written log of actions and timing
Notes / actions:
5) While waiting for help
- Continue to contain water and ventilate the area
- Do not attempt complex repairs yourself
- Check adjoining areas (walls, ceilings below) for spreading moisture
Notes / actions:
6) After repair
- Confirm repair completed and water back on safely
- Monitor for residual damp, bubbling paint, or odours
- Keep all records and photos for insurance or management follow-up
Notes / actions:
Useful links
- National Flood Forum (dealing with water damage):
https://nationalfloodforum.org.uk/ - WaterSafe (find approved UK plumbers):
https://www.watersafe.org.uk/ - Association of British Insurers: guidance on escape of water claims:
https://www.abi.org.uk/products-and-issues/choosing-the-right-insurance/home-insurance/escape-of-water/ - Citizens Advice – leaks and landlord responsibilities:
https://www.citizensadvice.org.uk/housing/repairs-in-rented-housing/leaks-in-rented-homes/
Need a hand?
- M2 can coordinate emergency plumbing response, document the damage, and manage insurance claims or building repairs on your behalf.
- Contact M2 Property to limit disruption, reduce costs, and restore your building quickly.